Website Support Blog

Change to Order Notifications

Order notifications (i.e. you get a sale and are sent an email to let you know) will now be coming from:

notifications [at] websitedynamics [dot] com

(The "@" and "." have been removed so our email doesn't get spammed)

Please ensure these emails are on your safe list, so that they do not go into spam. If you have questions, please log into your site and click the "SUPPORT" button at the top of your site.

 

Out With the Old, in With the New – New Templates Coming Soon!

On Monday, December 12th, 2011 we'll be updating our design template library by removing some of our older and outdated templates.  This means that from the 12th onward, you will no longer have access to these templates we are removing.  This is all part of a plan already in progress to create a brand new template management system and to add hundreds of new and updated templates. 

If you're using one of our pre-designed templates now, don’t worry, you can still continue to use it even if that template is removed from the template library.  Your template design will be stay the same so that your current site design is not affected.

If you decide to switch your template after the old templates have been removed, you will not be able to go back to your original template.  So, ensure the template you have now is the one you would like to use for your website design.

We’re excited about the new template management system and look forward to showing you all the new templates throughout the New Year!

If you have any questions about this upcoming change to the template library, please don’t hesitate to contact the support team by clicking the “Support” button while logged into your website.

Misleading "Domain Registry of America" Notices

Beware of notices from any one of:

• Domain Registry of America
• Domain Registry of Canada
• Domain Renewal Group
• Internet Registry of Canada

We have no association whatsoever with the company which goes by several names above.  You can disregard their notices which commonly come via email and through regular mail.

Basically, the company sends notices which appear to be bills to renew your domain. They are actually contracts for you to move your domain to their services at a far higher price than most domain registration companies.

The company has been cited by the Federal Trade Commission for misleading consumers and they have the a C- grade from the Better Business Bureau.

We highly recommend ignoring the notices. To see what one looks like, please see our earlier warning post about this company.

If you have already sent money to the company, we recommend contacting them and asking for a refund. If you have any questions, please contact our support team by clicking the "SUPPORT" link at the top of your site.

Awesome Template Design Improvements: New Fonts, Faster Load Times and More

We're super excited to announce some improvements to the template builder that will mean more design flexibility and faster load times for you. Here's what we did:

40 new fonts for your header

We've added 40 Google fonts to bring the total to 55 fonts you can use on your header. Anytime you change your text, you'll notice it happens live right on the preview image so you'll see if it works with your design.

Here's the full list of fonts:

Just a quick refresher, to add text to your header in any of the fonts above, click on "Design" -> "Edit Current Template" or select a template first and edit it. Then, click the "Add Text to Header" button. You can add up to 3 lines of text which you can drag anywhere on your header.

Set the letter spacing of your header text

Now, when you're adding your header text, you can change your letter spacing by selecting a spacing of -10 to 50 in the "Spacing" drop down menu.  Negative amounts squeeze text closer together while postive numbers spread your text further apart.

Here's an example of spacing that's -3 (top) and 5 (bottom):

Set the button height for your navigation buttons

In the Design section, go to the "Edit Menu" tab and you'll notice a new option "Button Height." This can be set to 0 or any number between 10 and 100. Here's an example of button height set to 10 (top) and 100 (bottom).

Exact measurements for your borders, menu settings and body margins

Instead of a drop down menu of set measurement options, you can now enter in an exact pixel measurement for the following (minimum and maximum show on the right):

Edit Border

• Width:  640-1024
• Border:  0-10
• Margin Size:  0-10

Edit Menu

• Button Spacing:  0-10
• Button Border:  0-10
• Button Width:  100-250

Edit Body

• Margin Width:  0-100
• Margin Height:  0-100

Faster load times when working on your template design

You'll notice as you're editing your template and saving changes that your page loads about 10 times faster.

 

We hope you enjoy all the new features and improvements!

Potential for Duplicate Orders

For anyone who received orders since Friday onward, please check each of your orders for any duplicates. We received reports that some customers believed their orders were incomplete due to an error message that appeared on some shopping carts. Customers would then try and pay a 2nd time.

The error that occurred has been fixed and we apologize for any customer confusion.

 

System Maintenance Tonight

On August 29th, 2011 at 11:00 pm to midnight Pacific Standard Time, we'll be doing some system maintenance. During this time, your site may go down temporarily but for the most part, your site should show like normal.

New Feature: Creating Sub-Menus on Your Navigation Buttons

We're excited to announce that you can now create subpages under your main navigation buttons. For navigation buttons that run along the top of your website, the subpages appear underneath. For navigation menu buttons along the side of your website, the subpages appear beside your button.

Here's a video that shows you how to add create a sub-menu:

The steps are:

1. Click on 'My Pages' -> 'Organize Menu.'

2. Click on the page your would like to add subpages to and a Sub-Menu box will appear to the right.

3. Drag any of your pages into the Sub-Menu box until you see a yellow box appear.

Then, drop your page in. You can continue to add as many pages as you like or drag and drop the pages into any order within yoru Sub-Menu. You can also drag pages out of your Sub-Menu if you decide you don't want the page as part of your Sub-Menu.

4. Save your page.

Email Order Notifications and Other System Emails Resolution

In trying to improve our service to customers, we tried working with a different email provider but from the feedback we received plus our own experience on the backend, it was decided to roll back these changes.

During the time we were with the new email provider, some customers reported delays in receiving order notifications, feedback form notifications and other system emails sent by us. In some cases, the delays were so long that the emails came back to us and did not get delivered. You should see an improvement now that we've reverted back.

Thank-you to all the customers who gave us feedback and for everyone`s patience.

System Maintenance: No file uploads temporarily (part 2)

On August 11th, 11:00 pm until August 12th, 2:00 am Pacific Standard Time, we'll be doing some system maintenance. During this time, files may not be uploaded to your site. Other than this, your website will work like normal. Just to clarify, your images will show correctly and any files you uploaded previously will be fine.

System Maintenance: No file uploads temporarily

On August 8th from 11:00 PM until 2:00 AM Pacific Standard Time (ending August 9th), we'll be performing some system maintenance. During this time, you will not be able to upload files. This includes images and files to the multimedia page or catalog page (e.g. ebooks). However, all other functions of your site will be normal. Note that previously posted images/files will work like normal on your website during the maintenance.