As of January 1st 2014, ICANN (The Internet Corporation for Assigned Names and Numbers) has enacted new verification processes for domain registrations. ICANN is the organization that manages .com, .net and .org domains internet-wide, and they require that contact details for domain registrations are kept accurate and up to date.
As part of their new verification process, new domain registrations must be verified by email within 15 days of their registration. If you are registering a new domain through us, you will receive a verification email to the email address on file with your website account. You must click the link in the email to verify your ownership of the domain. Domains that are not verified within 15 days will be suspended by ICANN.
In order to ensure that you do not encounter any issues with this new policy, we encourage all of our customers who have purchased domains through us to verify that the registrant details on file with ICANN are correct and up-to-date. To check that your information is up to date, enter your domain into the website below:
If you registered your domain name through us and the registrant contact details (particularly the email address) are out of date, please contact our support team (using the link in the upper right of your website builder) to provide us with up-to-date information. Please note that updating the details on file with your website does not automatically update WHOIS info, so if you have moved or changed e-mail addresses since registering your domain, the new details may not be on file with ICANN.
If you registered your domain name through a third-party registrar (like GoDaddy or Network Solutions), we strongly recommend that you log in or contact them in order to keep your details up to date.
If your website has been suspended by ICANN, you can reactivate it by following the instructions that will appear when you attempt to visit your domain name. This process will re-send the verification email to the registrant email address. Just click the link in the email to verify, and your domain will reactivate within 24-48 hours. Note that if your website has been suspended and the registrant details for your domain are inaccurate, you must contact our support team to update your details before you will be able to verify the domain.
If you have any questions about ICANN verification, please contact our support team.