Website Support Blog

System Maintenance: No file uploads temporarily (part 2)

On August 11th, 11:00 pm until August 12th, 2:00 am Pacific Standard Time, we'll be doing some system maintenance. During this time, files may not be uploaded to your site. Other than this, your website will work like normal. Just to clarify, your images will show correctly and any files you uploaded previously will be fine.

System Maintenance: No file uploads temporarily

On August 8th from 11:00 PM until 2:00 AM Pacific Standard Time (ending August 9th), we'll be performing some system maintenance. During this time, you will not be able to upload files. This includes images and files to the multimedia page or catalog page (e.g. ebooks). However, all other functions of your site will be normal. Note that previously posted images/files will work like normal on your website during the maintenance.

Video: Setting Up a Blog

We now have a video ready for you to learn the basics of setting up your blog on your website:

New Feature: Add a Blog to Your Site

We're happy to announce that you can now add a blog layout page to your website.

For anyone new to blogs, they allow you to post articles which show from most recent to oldest. Typically, people use them to give opinions, share news and get feedback. Businesses in particular benefit from blogs because they're usually updated frequently which results in better search engine ranking. Plus, blogs give you the opportunity to show a human side to your business.

Your visitors may also participate on your blog by leaving comments. This is optional for each individual article.

This is what a blog page looks like:

To view the full article, click on either the 'Read More' link or the blog title. You then see a page like this:

To try out the new blog page, click 'Add Page' and select 'Blog.'

Click here for detailed instructions on how to set up a blog.

 

USPS Shipping Calculator for Canadian Shipments Back Online

The USPS shipping calculator, which was previously disabled for shipments to Canada due to a strike/lockout, is back online. Canadian postal workers have gone back to work.

Canada Post Strike Disabling USPS Shipping Calculator

The USPS shipping calculator has been disabled for packages to Canada due to a strike and subsequent lockout by Canada Post. We will update you as soon as we find out when it's back online.

Misleading Notices From the Domain Registry of America

We've been receiving a lot of questions lately about the Domain Registry of America. They are a private company that has been sending misleading "expiration notices" for domains via postal mail. The company has been cited by the Federal Trade Commission for misleading consumers and they have the worst possible grade from the Better Business Bureau.

The company also goes by the names:

• Domain Registry of Canada
• Domain Renewal Group
• Internet Registry of Canada

The notices look like a courtesy bill to help you renew your domain, but they are actually a contract to transfer your domain to them at significantly higher prices than the norm. If you receive one of these notices, ignore it. It's not from us.

Here is a sample of what the company sends:

If you have any questions about this, please contact the support team.

Delayed Email Notifications on Yahoo

If you have a yahoo email account, you may have noticed your order notifications and any other automated emails from the website builder system are late. Yahoo is currently delaying our emails upwards of 12 hours, but eventually they will reach you. Note that your personal email hosted by us should be working normally.

We're doing our best to resolve this issue with Yahoo. In the meantime, as always, you have the option to check your order information, feedback form submissions, etc. by logging into your site.

Why the Captcha Changed Temporarily

In our continuing fight against spam, we released and tried out a captcha system by Google yesterday around 4:30 pm PST. A captcha is a set of letters/numbers you have to type in before you can:

• post a message on a message board
• submit content to a feedback form
• post a comment on a guest book
• fill out the recommend site form

It looks like this:

After less than 24 hours, we learned from customer feedback and our own monitoring that spam had increased instead of decreased. As a result, we just returned back to our original captcha system.

It’s our goal to constantly look for improvements and we appreciate all the valuable feedback we got from you the customers.

Delayed Email Notifications on Gmail

Are you using Gmail and finding that some of your order notifications are missing? You're not alone.  Unfortunately, Gmail is currently delaying emails that are automatically sent out from our system - including order and feedback form notifications, among others. These delays can be upwards of 12 hours, but eventually the emails are being sent.

The good news is that these delays only affect emails that are sent from the website builder system and do not affect your personal email. All your regular communications should be working normally.

We're trying to resolve this issue with Google, but for the time being we just have to wait it out. As always, you can see all your order information and feedback form submissions when you log in to your website.

Thank you!