Website Support Blog

System Maintenance Tonight

On August 29th, 2011 at 11:00 pm to midnight Pacific Standard Time, we'll be doing some system maintenance. During this time, your site may go down temporarily but for the most part, your site should show like normal.

New Feature: Creating Sub-Menus on Your Navigation Buttons

We're excited to announce that you can now create subpages under your main navigation buttons. For navigation buttons that run along the top of your website, the subpages appear underneath. For navigation menu buttons along the side of your website, the subpages appear beside your button.

Here's a video that shows you how to add create a sub-menu:

The steps are:

1. Click on 'My Pages' -> 'Organize Menu.'

2. Click on the page your would like to add subpages to and a Sub-Menu box will appear to the right.

3. Drag any of your pages into the Sub-Menu box until you see a yellow box appear.

Then, drop your page in. You can continue to add as many pages as you like or drag and drop the pages into any order within yoru Sub-Menu. You can also drag pages out of your Sub-Menu if you decide you don't want the page as part of your Sub-Menu.

4. Save your page.

Email Order Notifications and Other System Emails Resolution

In trying to improve our service to customers, we tried working with a different email provider but from the feedback we received plus our own experience on the backend, it was decided to roll back these changes.

During the time we were with the new email provider, some customers reported delays in receiving order notifications, feedback form notifications and other system emails sent by us. In some cases, the delays were so long that the emails came back to us and did not get delivered. You should see an improvement now that we've reverted back.

Thank-you to all the customers who gave us feedback and for everyone`s patience.

System Maintenance: No file uploads temporarily (part 2)

On August 11th, 11:00 pm until August 12th, 2:00 am Pacific Standard Time, we'll be doing some system maintenance. During this time, files may not be uploaded to your site. Other than this, your website will work like normal. Just to clarify, your images will show correctly and any files you uploaded previously will be fine.

System Maintenance: No file uploads temporarily

On August 8th from 11:00 PM until 2:00 AM Pacific Standard Time (ending August 9th), we'll be performing some system maintenance. During this time, you will not be able to upload files. This includes images and files to the multimedia page or catalog page (e.g. ebooks). However, all other functions of your site will be normal. Note that previously posted images/files will work like normal on your website during the maintenance.