Website Support Blog

Email Login Issues Resolved

UPDATE 10:55AM PST: Our email provider has deployed additional capacity and monitoring shows that the intermittent login failures have now cleared. You should now be able to log in as normal.

This morning between approximately 8:30AM PST and 10:55AM PST, our email provider experienced intermittent issues with logging in. This affected sending and receiving email via POP, IMAP and webmail.

More details can be found on our email provider's status page, where you can view the status of Email Cluster B: http://www.opensrsstatus.com/

We will post updates via this system notice as we have more information. Thank you for your patience!

Email Sending and Receiving Delays Resolved

Sending and receiving emails may be sluggish as our email provider, Tucows/OpenSRS is experiencing some technical difficulties. They are posting updates here: http://www.opensrsstatus.com/service/email-service/email-cluster-b/. We received notice at 1:18 pm Pacific Standard Time.

Update at 1:37 pm Pacific Standard Time:  Tucows/OpenSRS states that no email is lost, there are still however delays for some inbound email.

Update at 2:23 pm Pacific Standard Time:  Tucow/OpenSRS reports that emails are all flowing normally now.

New Feature: Catalog Filters

Many of you have built massive, successful online stores with hundreds of products that your customers love. Some of you sell a small number of highly specialized products, or products with lots of different variations. Whatever you sell, we've got a great new feature that will help your customers find the products they're looking for: Catalog Filters!

Catalog Filters allow you to create categories and individual tags for your products, allowing your customers to filter your products to find just what they're looking for. They can also filter by price, and sort products by name or price.

For more details, check out our how-to guide.

6 New Enhanced Templates

Since the release of our new Enhanced Template System a few weeks ago, we've been hard at work cooking up even more great Enhanced templates to add to our library. We've added six new left-navigation templates for your website building pleasure! Here's a few examples:

For more information about the Enhanced Template System, check out our how-to guide.