Website Support Blog

New Catalog Features

We're excited to release some new features for our Catalog pages that make it easier for you to manage your products!

Catalog Filter Pages
You can now create pre-filtered pages from your catalog that will be displayed as stand-alone catalog pages. This means you can create a new catalog that only displays certain kinds of products without modifying the existing catalog or creating a new one from scratch. For more details, click here!

Catalog Columns
If you're displaying your products using the Product Thumbnails layout, you can now choose how many columns your products will be displayed in. For more details, click here!

Pagination
If you have large catalogs with lots of products, Pagination allows you to break the catalog into multiple pages automatically to make it easier for your customers to find what they're looking for. For more details, click here!

Google Site Search Discontinued

As of September 24th, 2013, Google has discontinued support for their Google Site Search feature that we have integrated into our website builder. If you are utilizing Google Site Search, it will no longer function as of today, and we are in the process of removing the feature from all sites.

Google has developed a replacement for this tool called Google Custom Search Engine, which you can use as a replacement for Google Site Search. To use this, log in to your Google account here and create a custom search. This will give you a snippet of HTML code that you can paste anywhere on your website.

As always, our technical support team is available to answer your questions - simply click the Support link in the upper right of your website builder and submit your query.

Billing Support Closing Early on Sept. 13th

Our billing phone support line will be closed for the day on Friday, September 13th at 12:00pm noon (PST). Billing phone support will re-open as normal on Monday morning at 9:00am (PST).

If you have an urgent billing issue during this time, please submit it to the technical support team via the Support link in the upper right of your website builder for assistance.

Email Issues Due to DOS Attack

Our email provider Tucows/OpenSRS is experiencing a Denial of Service (DOS) attack. This means that someone is flooding their system with a huge amount of volume such that their system is getting slowed down. You may experience errors accessing your email or encounter time out messages. They are currently trying to block the sources of where the volume is coming from. This may take some time. They are posting updates here:  http://www.opensrsstatus.com/archives/8819.

UPDATE:  This morning Tucows/OpenSRS reported that the DOS attack targeting their DNS servers ended due to their efforts. Please allow some time for all your emails to reach you as there may be a small backlog of emails to be delivered.