Website Support Blog

Websites Still Experiencing Periodic Downtime Due to DDoS Attack

Our Internet Service Provider (ISP) is still maliciously getting flooded by traffic and is experiencing periodic downtime. We have recorded 5 instances of this occurring this morning.

Rest assured that this is our ISP's highest priority. Please see our earlier report for more info.

We apologize for the inconvenience caused and will continue to monitor our ISP's progress. Please note that the attack is not directed toward our service or any of our customers' sites. This is affecting all customers of our ISP.

Details:

Websites down for about 11 minutes at 5:00 AM PDT.

Websites down from 6:20 to 6:55 AM PDT.

Websites down 7:10 to 7:16 AM PDT.

Websites Down Due to DDoS Attack on our ISP

Our Internet Service Provider (ISP) has been under a DDoS attack this morning multiple times. What this means is someone is flooding their service with so much traffic that it takes down anyone who is using their service.

According to our records, the effects have been that we had one outage around 2:00 AM PDT that lasted 10 minutes. Then, a second attack at 3:45 AM PDT that lasted just over 15 minutes.

We will continue to monitor the situation and give you updates. As it's not our service or any of our customers' websites that are under attack, this is completely in the hands of our ISP.

The common way a DDoS is handled is traffic is blocked in sections until eventually the attacker's location can be pinpointed and blocked permanently while allowing all other traffic to access service. More sophisticated attackers though will attack from several locations or will switch locations after they've been blocked. The result is the possibility of more than one attack.

Website Down from 6:30 to 7:00 am PDT

Our Internet Service Provider (ISP) had a DDoS attack from about 6:30 am to 7:00 am Pacific Standard Time. A DDoS attack means someone flooded them with a huge amount of traffic resulting in their system not being able handle all the requests and eventually shutting down.

Our ISP has since blocked where the traffic came from, but sophisticated users may use a different source and do another DDoS attack. Since our internet access is through our ISP, this could cause our site to temporarily close as well. We apologize for any inconvenience caused.