We recently made a small change to the way notification emails for Feedback Form pages are handed and wanted to explain the decision in a blog post.
Previously, feedback form notification emails were delivered using the submitter's email address in the "From" and "Reply-To" fields. Over the last year, this has begun to cause problems due to the DMARC changes made by several popular email providers (which we wrote about in a previous blog post). If the user who submitted the form had an email address from AOL, Yahoo, or another provider that has a strict DMARC policy, the notification would not be delivered to the website owner. This is because of the way DMARC works - if the "From" and "Reply-To" fields (the submitter's email address) don't match the email server that the notification was sent from (ours, not the submitter's), the message will not be delivered.
The recent change sets the "From" and "Reply-To" fields of all notification emails to "notifications@websitedynamics.com" in order to ensure that these always match and the notification emails never trigger a DMARC policy restriction. If you are responding to a notification in your email client, you will need to click on the submitter's email address to compose a new message or copy their address into the "To" field. We apologize for this inconvenience, but we deemed this as being a lesser issue than not receiving the notifications in the first place.
If you have feedback form autoresponders set up through your website, they will continue to function as they always have. If you have set up manual autoresponders through your email server or client, these will now be sent to notifications@websitedynamics.com and you may receive an automatic bounceback informing you that your autoresponse was not delivered.