… and here’s what happened.
As mentioned in our previous post, Thursday night we moved into a world-class hosting facility. Everything was going really well. However, just as we finished and were walking out the door, the mail server lost power. This sent it into Recovery mode, which requires it to scan the system to ensure no data loss.
Unfortunately, since we host 10s of thousands of customers, there are millions of files that need to be scanned, which takes several hours to complete.
We understand that you trust us with your mail and that we let you down. We assure you that we did everything to avoid this and we’ll be doing everything in the future to ensure that it doesn’t happen again. We really appreciate your patience during the email downtime.
Our sincerest apologies and we thank you for your continued support.