by site-admin | Jun 18, 2026 | Website Support
This message is a notice to clients of WebsiteDynamics of a minor upcoming change in the way we process payments related to your website. Currently, and for the last several years, all charges related to your website (including regular website subscription fees,...
by site-admin | Jun 16, 2026 | Website Support
We are currently experiencing an issue with our integrated USPS shipping calculator that may result in your customers being unable to select a shipping service at checkout, and as a result they may be unable to complete a purchase. This may occur if USPS is the only...
by site-admin | Apr 23, 2026 | Website Support
In order to improve the browsing experience for your visitors, we are performing an opt-in beta test of improvments to our legacy website templates to improve mobile optimization. The update includes the following improvements: Removal of the “m” subdomain...
by site-admin | Nov 28, 2025 | Website Support
Over the last few years, EZProvider has made a number of improvements to the WebsiteDynamics platform behind the scenes to improve reliability and security. Nearly every piece of critical hardware and software that supports your website has been upgraded or replaced....
by site-admin | Nov 17, 2025 | Website Support
UPDATE 11/18: The outage from our shipping calculator provider appears to be resolved. Our team will monitor the situation for any further issues. We are currently experiencing an outage with our integrated shipping calculator that is preventing customers from...
by site-admin | Sep 16, 2025 | Website Support
In order to provide you with more prompt and comprehensive support, WebsiteDynamics is transitioning from our old EBSuite ticketing platform to an email-based support system. This will help our agents respond to your inquiries more efficiently, and improve the...
by site-admin | Sep 7, 2022 | Website Support
This is an important notice to let you know of an upcoming ownership change for WebsiteDynamics. Of note is your billing will be switched to the new owners on August 9th, 2022 in advance of the official switchover on November 1st, 2022. More details are below....
by site-admin | May 17, 2022 | Website Support
POSTMORTEM: Websites began experiencing intermittent services at 1:05 am lasting until 6:23 am PDT. Due to a change from a minor update a few days ago, one of our systems began to have issues this morning. The issue has been resolved. Again, we apologize for any...
by site-admin | Apr 19, 2022 | Website Support
7:20 am PDT Update – Everything is back to normal now. The outage was approximately 30 minutes.Our Internet Service Provider has informed us that all Internet is down for all their clients due to a problem at the data centre where they themselves get Internet....
by site-admin | Feb 8, 2022 | Website Support
UPDATE 7:10pm PT: The issue is now resolved and websites are back up. The outage was caused by a network hardware failure at our data center, which has been replaced. Reports indicate that the outage lasted from 6:23pm to 7:04pm PT. We are currently investigating...
