As you know, following the server move there were intermittent email delay issues throughout the week. After non-stop efforts to resolve this problem and thorough testing, all email is now being processed at normal speeds.
Just to recap, here’s what happened.
- During the move to our new state of the art server facility, our email server lost power and was automatically sent into recovery mode. In that mode, each of 30 million records were then being recovered one by one, which takes a lot of time.
- As the email server recovered, we needed to move temporarily to a backup email server. Due to the high volume of email being processed and the limited capacity of the replacement email server, we began to experience delays sending and receiving email.
- To get your email working as quickly as possible, it was decided that we needed to build a new mail server ASAP.
- After the new email server was built, we completed thorough testing, which brings us up to now. Email is currently being delivered within 2 – 5 minutes.
We know that these email challenges over the past week have been difficult for you and we understand that your business depends on your email. We assure you that we take any disruption to our service extremely seriously and that resolving this email issue has been our top priority since it began.
Thank you for your patience and understanding during these issues and delays. A special thanks to those of you that offered words of support as we worked to get everything back to normal.