In order to provide you with more prompt and comprehensive support, WebsiteDynamics is transitioning from our old EBSuite ticketing platform to an email-based support system. This will help our agents respond to your inquiries more efficiently, and improve the reliability of support. We have also migrated our help docs and support blog to this new platform, which you can find via the Support page.
To submit a support request, just click the Support link in the upper right and select ‘Submit a Support Request’. You can also email our customer support team directly at customerservice@websitedynamics.com. Regardless of the method, we kindly request that you provide as much detail about your problem as possible. If you are experiencing an error with your website, billing, domain name, or email account, please include the full text of the error, and as much detail as possible about how you encountered the problem.