by site-admin | Aug 5, 2020 | Website Support
Today we have released two changes to customer websites affecting the template header editing and the dashboard. Here are the details: Header Images No Longer Editable with PicMonkey Due to flash approaching its end of life in browsers, the PicMonkey app will soon no...
by site-admin | May 25, 2020 | Website Support
UPDATE MAY 27: All templates now have an alternate text field for the header image. We’re excited to announce new improvements to help you make your website fully accessible to those with disabilities. These tools will allow you to fulfill the requirements...
by site-admin | May 14, 2020 | Website Support
UPDATE 8:36 AM, May 16, 2020 – Maintenance is complete. All sites are back up. Thanks everyone for your patience. Have a great weekend! UPDATE 7:00 AM, May 16, 2020 – Maintenance has started and sites are down. Due to electrical maintenance at our network...
by site-admin | Mar 19, 2020 | Website Support
UPDATE: This has been cancelled due to COVID-19. Due to electrical maintenance at our network provider’s data center, we have been informed that all of their networking infrastructure will be powered down on Saturday, March 28th, 2020. For our customers,...
by site-admin | Apr 16, 2019 | Website Support
We have now completed getting SSL certificates for all our paying customers. For any of your customers visiting your website, they will see the https:// in front of your web address. If you have a custom domain like mybusiness.com, your address will show as...
by site-admin | Jul 5, 2018 | Website Support
What is HTTPS? HTTPS stands for Hypertext Transfer Protocol Secure. It is a way to secure communications over the internet via encryption. HTTPS is widely used for many purposes across the internet, including securing sensitive email and payment processing. We...
by site-admin | Mar 5, 2018 | Website Support
For any customers who received an email that their subscription renewal declined on March 4th, please note that there was a technical issue that day related to our credit card processor. Our automated billing system will try to bill your credit card again by...
by site-admin | Dec 14, 2017 | Website Support
We’ll be performing system maintenance this Friday, December 15th, 2017 at 11:30pm, Pacific Daylight Time. It will take approximately 4 hours during which all websites and email will be unavailable Following the scheduled maintenance, everything will be accessible...
by site-admin | Nov 3, 2017 | Website Support
UPDATE: The problem has been fixed and websites are back to normal. Thank you for your patience while this was being resolved. The issues were a result of a power outage at our Internet Service Provider’s location. When that occurred, websites were inaccessible...
by site-admin | Nov 3, 2017 | Website Support
Our technical team is currently looking into an image loading issue that affects both adding new images and captchas. Captchas are the images of text that appear at the bottom of forms where a visitor to your website has to type in the text to prove they’re a...
