In our continuing fight against spam, we released and tried out a captcha system by Google yesterday around 4:30 pm PST. A captcha is a set of letters/numbers you have to type in before you can:
- post a message on a message board
- submit content to a feedback form
- post a comment on a guest book
- fill out the recommend site form
It looks like this:
After less than 24 hours, we learned from customer feedback and our own monitoring that spam had increased instead of decreased. As a result, we just returned back to our original captcha system.
It’s our goal to constantly look for improvements and we appreciate all the valuable feedback we got from you the customers.