by site-admin | Nov 28, 2025 | Website Support
Over the last few years, EZProvider has made a number of improvements to the WebsiteDynamics platform behind the scenes to improve reliability and security. Nearly every piece of critical hardware and software that supports your website has been upgraded or replaced....
by site-admin | Nov 17, 2025 | Website Support
UPDATE 11/18: The outage from our shipping calculator provider appears to be resolved. Our team will monitor the situation for any further issues. We are currently experiencing an outage with our integrated shipping calculator that is preventing customers from...
by site-admin | Sep 16, 2025 | Website Support
In order to provide you with more prompt and comprehensive support, WebsiteDynamics is transitioning from our old EBSuite ticketing platform to an email-based support system. This will help our agents respond to your inquiries more efficiently, and improve the...
by site-admin | Sep 7, 2022 | Website Support
This is an important notice to let you know of an upcoming ownership change for WebsiteDynamics. Of note is your billing will be switched to the new owners on August 9th, 2022 in advance of the official switchover on November 1st, 2022. More details are below....
by site-admin | May 17, 2022 | Website Support
POSTMORTEM: Websites began experiencing intermittent services at 1:05 am lasting until 6:23 am PDT. Due to a change from a minor update a few days ago, one of our systems began to have issues this morning. The issue has been resolved. Again, we apologize for any...
by site-admin | Apr 19, 2022 | Website Support
7:20 am PDT Update – Everything is back to normal now. The outage was approximately 30 minutes.Our Internet Service Provider has informed us that all Internet is down for all their clients due to a problem at the data centre where they themselves get Internet....
by site-admin | Feb 8, 2022 | Website Support
UPDATE 7:10pm PT: The issue is now resolved and websites are back up. The outage was caused by a network hardware failure at our data center, which has been replaced. Reports indicate that the outage lasted from 6:23pm to 7:04pm PT. We are currently investigating...
by site-admin | Oct 4, 2020 | Website Support
9:45 am PDT – The outage on Oct 4th was caused by a specialized server which normally wouldn’t cause any issues as there’s a redundant back up server, but in that instant there was an additional issue that together caused most websites to go down. We...
by site-admin | Aug 27, 2020 | Website Support
Our email provider OpenSRS has sent some of our customers up to 3 emails informing them to update their password for their email account. Please do not ignore these. If your password is not updated, your email account will no longer be able to send messages and will...
by site-admin | Aug 11, 2020 | Website Support
We’re excited to announce that you will now be able to turn on a cookies notice that your visitors will see upon visiting your website. This was created to be compliant with General Data Protection Regulations (GDPR) in the US and Europe. What are cookies? The...
