by site-admin | Oct 4, 2020 | Website Support
9:45 am PDT – The outage on Oct 4th was caused by a specialized server which normally wouldn’t cause any issues as there’s a redundant back up server, but in that instant there was an additional issue that together caused most websites to go down. We...
by site-admin | Aug 27, 2020 | Website Support
Our email provider OpenSRS has sent some of our customers up to 3 emails informing them to update their password for their email account. Please do not ignore these. If your password is not updated, your email account will no longer be able to send messages and will...
by site-admin | Aug 11, 2020 | Website Support
We’re excited to announce that you will now be able to turn on a cookies notice that your visitors will see upon visiting your website. This was created to be compliant with General Data Protection Regulations (GDPR) in the US and Europe. What are cookies? The...
by site-admin | Aug 5, 2020 | Website Support
Today we have released two changes to customer websites affecting the template header editing and the dashboard. Here are the details: Header Images No Longer Editable with PicMonkey Due to flash approaching its end of life in browsers, the PicMonkey app will soon no...
by site-admin | May 25, 2020 | Website Support
UPDATE MAY 27: All templates now have an alternate text field for the header image. We’re excited to announce new improvements to help you make your website fully accessible to those with disabilities. These tools will allow you to fulfill the requirements...
by site-admin | May 14, 2020 | Website Support
UPDATE 8:36 AM, May 16, 2020 – Maintenance is complete. All sites are back up. Thanks everyone for your patience. Have a great weekend! UPDATE 7:00 AM, May 16, 2020 – Maintenance has started and sites are down. Due to electrical maintenance at our network...
by site-admin | Mar 19, 2020 | Website Support
UPDATE: This has been cancelled due to COVID-19. Due to electrical maintenance at our network provider’s data center, we have been informed that all of their networking infrastructure will be powered down on Saturday, March 28th, 2020. For our customers,...
by site-admin | Apr 16, 2019 | Website Support
We have now completed getting SSL certificates for all our paying customers. For any of your customers visiting your website, they will see the https:// in front of your web address. If you have a custom domain like mybusiness.com, your address will show as...
by site-admin | Jul 5, 2018 | Website Support
What is HTTPS? HTTPS stands for Hypertext Transfer Protocol Secure. It is a way to secure communications over the internet via encryption. HTTPS is widely used for many purposes across the internet, including securing sensitive email and payment processing. We...
by site-admin | Mar 5, 2018 | Website Support
For any customers who received an email that their subscription renewal declined on March 4th, please note that there was a technical issue that day related to our credit card processor. Our automated billing system will try to bill your credit card again by...
