by site-admin | May 20, 2011 | Website Support
In our continuing fight against spam, we released and tried out a captcha system by Google yesterday around 4:30 pm PST. A captcha is a set of letters/numbers you have to type in before you can: post a message on a message board submit content to a feedback form post...
by site-admin | May 6, 2011 | Website Support
Are you using Gmail and finding that some of your order notifications are missing? You're not alone. Unfortunately, Gmail is currently delaying emails that are automatically sent out from our system – including order and feedback form notifications,...
by site-admin | Mar 25, 2011 | Website Support
It seems that some of you are having trouble with the image uploader since the upgrade – and it generally comes down to upgrading your Flash plugin. To do so, visit http://get.adobe.com/flashplayer and then restart your browser.If it’s still not working after...
by site-admin | Mar 24, 2011 | Website Support
Some of you have noticed that the stat counter that used to be on the right side of Edit Site > My Pages is no longer there. The reason we removed this counter is that it wasn't very accurate – and there's a much better one available right on your...
by site-admin | Mar 21, 2011 | Website Support
We already mentioned that there would be upgrades to the website builder at the end of March and the date has now been set! At 9pm on Wednesday March 23rd, we’ll be going offline for approximately 4 hours as we make all the changes we told you about in our previous...
by site-admin | Mar 16, 2011 | Website Support
Over the past few months, we’ve been doing some reconstructive surgery on your favorite website builder and before we launch, we want to give you a sneak peek of what’s to come at the end of March. What you’ll notice right away… Updated dashboard When you first...
by site-admin | Feb 28, 2011 | Website Support
** This is now fixed! If you're a new customer that just signed up recently, you may have noticed that the HitsLink stats and analytics account you get free with your website isn't currently tracking properly. Our team is working hard to get this going again...
by site-admin | Feb 16, 2011 | Website Support
Recently, Adobe updated Flash and it seems that some customers who have not yet updated are now experiencing problems with the image uploader. If you are having trouble uploading images, we suggest upgrading to the latest version of Flash. You can download it...
by site-admin | Jan 7, 2011 | Website Support
On Monday, January 10, we're grabbing our pocket protectors, pushing up our glasses, and having a team learning day. As a result of this brain building session, we'll have a bit of a skeleton crew on Support. If you have any questions while we're studying,...
by site-admin | Dec 22, 2010 | Website Support
We just want to give you a heads up that in 2011, UPS, USPS, and FedEx are increasing their rates and adjusting their rate calculations. You can find a bit more about each carrier’s changes through the following links: UPS base rate increases surcharge and fee...
