by site-admin | Feb 18, 2014 | Website Support
As of January 1st 2014, ICANN (The Internet Corporation for Assigned Names and Numbers) has enacted new verification processes for domain registrations. ICANN is the organization that manages .com, .net and .org domains internet-wide, and they require that contact...
by site-admin | Jan 31, 2014 | Website Support
Our Internet Service Provider (ISP) is still maliciously getting flooded by traffic and is experiencing periodic downtime. We have recorded 5 instances of this occurring this morning. Rest assured that this is our ISP’s highest priority. Please see our earlier...
by site-admin | Jan 31, 2014 | Website Support
Our Internet Service Provider (ISP) has been under a DDoS attack this morning multiple times. What this means is someone is flooding their service with so much traffic that it takes down anyone who is using their service. According to our records, the effects have...
by site-admin | Jan 8, 2014 | Website Support
Our Internet Service Provider (ISP) had a DDoS attack from about 6:30 am to 7:00 am Pacific Standard Time. A DDoS attack means someone flooded them with a huge amount of traffic resulting in their system not being able handle all the requests and eventually shutting...
by site-admin | Sep 30, 2013 | Website Support
We're excited to release some new features for our Catalog pages that make it easier for you to manage your products! Catalog Filter PagesYou can now create pre-filtered pages from your catalog that will be displayed as stand-alone catalog pages. This means you...
by site-admin | Sep 24, 2013 | Website Support
As of September 24th, 2013, Google has discontinued support for their Google Site Search feature that we have integrated into our website builder. If you are utilizing Google Site Search, it will no longer function as of today, and we are in the process of removing...
by site-admin | Sep 6, 2013 | Website Support
Our billing phone support line will be closed for the day on Friday, September 13th at 12:00pm noon (PST). Billing phone support will re-open as normal on Monday morning at 9:00am (PST). If you have an urgent billing issue during this time, please submit it to the...
by site-admin | Sep 4, 2013 | Website Support
Our email provider Tucows/OpenSRS is experiencing a Denial of Service (DOS) attack. This means that someone is flooding their system with a huge amount of volume such that their system is getting slowed down. You may experience errors accessing your email or encounter...
by site-admin | Jun 25, 2013 | Website Support
Over the years, we've seen a number of scams that come and go that target people with websites — people just like you, our customers. Thanks to your reports to us about these scams and also being the target of these scams ourselves (just like you, we have...
by site-admin | Apr 18, 2013 | Website Support
UPDATE 10:55AM PST: Our email provider has deployed additional capacity and monitoring shows that the intermittent login failures have now cleared. You should now be able to log in as normal. This morning between approximately 8:30AM PST and 10:55AM PST, our email...
