by site-admin | Apr 24, 2014 | Website Support
We have recently received reports that a company who has previously attempted to scam our customers is once again trying to fool users into paying for unnecessary or non-existent website services, or attempting to get users to switch to their website company. The...
by site-admin | Apr 23, 2014 | Website Support
Several popular free email providers, including Yahoo! and AOL, have recently changed some of their policies regarding mail delivery, and it may affect the delivery of email notifications (such as order notifications) from your website. Many email providers use a...
by site-admin | Apr 10, 2014 | Website Support
We wanted to reassure all our customers that the heartbleed bug does not affect our website builder. We do not use OpenSSL. For a list of major companies that were left vulnerable by the heartbleed bug and for more information on this bug, please see this link to...
by site-admin | Feb 18, 2014 | Website Support
As of January 1st 2014, ICANN (The Internet Corporation for Assigned Names and Numbers) has enacted new verification processes for domain registrations. ICANN is the organization that manages .com, .net and .org domains internet-wide, and they require that contact...
by site-admin | Jan 31, 2014 | Website Support
Our Internet Service Provider (ISP) is still maliciously getting flooded by traffic and is experiencing periodic downtime. We have recorded 5 instances of this occurring this morning. Rest assured that this is our ISP’s highest priority. Please see our earlier...
by site-admin | Jan 31, 2014 | Website Support
Our Internet Service Provider (ISP) has been under a DDoS attack this morning multiple times. What this means is someone is flooding their service with so much traffic that it takes down anyone who is using their service. According to our records, the effects have...
by site-admin | Jan 8, 2014 | Website Support
Our Internet Service Provider (ISP) had a DDoS attack from about 6:30 am to 7:00 am Pacific Standard Time. A DDoS attack means someone flooded them with a huge amount of traffic resulting in their system not being able handle all the requests and eventually shutting...
by site-admin | Sep 30, 2013 | Website Support
We're excited to release some new features for our Catalog pages that make it easier for you to manage your products! Catalog Filter PagesYou can now create pre-filtered pages from your catalog that will be displayed as stand-alone catalog pages. This means you...
by site-admin | Sep 24, 2013 | Website Support
As of September 24th, 2013, Google has discontinued support for their Google Site Search feature that we have integrated into our website builder. If you are utilizing Google Site Search, it will no longer function as of today, and we are in the process of removing...
by site-admin | Sep 6, 2013 | Website Support
Our billing phone support line will be closed for the day on Friday, September 13th at 12:00pm noon (PST). Billing phone support will re-open as normal on Monday morning at 9:00am (PST). If you have an urgent billing issue during this time, please submit it to the...
