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Getting Started

4

How to Login and Logout
Trouble Logging In
Account Lockout
My Pages

Payment Processing

20

PayPal Website Payments Pro
Set up SecurePay for Australian$ credit card processing
Setup PSIGate for Canadian$ or US$ credit card processing for Canadian residents
PayPal Standard
Difference Between PayPal Standard and Website Payments Pro
PayPal Error – “Encrypted Payments Only”
Manual Credit Card Processing
Authorize.net – Issue a Refund
Authorize.net – Test Transaction
Authorize.net Error – “You Do Not Have Permissions”
Authorize.net Error – “This transaction cannot be accepted”
Set up Authorize.net for US$ credit card processing
PayPal Advanced
Change Currency
Google Checkout
PayPal Donations
PayPal “Buy Now” HTML Buttons
Offline Order & Payment Processing
Payment Processing Options for CAD$
Payment Processing Options for AUD$

Editing Your Website

29

Inserting an Image with HTML
HTML Basics
Create Link
Cannot right-click on Mac
Remove Link Underlines
Single Spacing
Copy and Paste Text
Edit Site Power Tools
Page Error – Page Timeout or Expire
Password Protect Pages
Restore a Deleted Page
Delete Pages
Hide, show or change the order of pages in the navigation menu
Change a Page Title or Name
Add a Page Footer
Create Subpages and SubCatalogs
Edit a Page
Add a Page
Using Tables
Guide to the Editing Page
Change Your Text Editor
Languages
Text Error – Text Turning Into Links
Text Error – Font Style Won’t Change
Change Text Style and Color
Link to Another Page
Link Within the Same Page
Link to an Email Address
Delete a Link

Edit Your Store

50

Shopping Cart – Your Customer’s Order Process
Create a Tax
Edit or Delete a Tax
Tax on Some Items Only
What Tax to Use
Tax Error – Tax Not Working
USPS
UPS
Oversized Shipping
Free Shipping
Shipping Restriction Message
Custom Shipping Rates
Fedex
Charge Individual Shipping Rates for Each Item
Introduction to Shipping Rates
Edit or Delete a Shipping Method
Charge Shipping as a Percentage of Sales
Charge Shipping by Order Amount – Shipping Table
Charge Shipping by Weight
Charge Shipping Per Item
Charge Shipping Per Order
Inserting Advertising/Affliate Conversion Code
Recommend Products
Discount Codes
Import Products
Sell Photos – Copyright Protection
Gift Certificates
Sell Regular and Wholesale Priced Items
Price Differences for Sizing, Style, Color, etc.
Sell Downloadable Products and eBooks
Upload Products in Bulk or via FTP
Mass Manage Products / Product Inventory
Inventory Management
Export Catalog Products
Edit Your Privacy Policy
Edit Your Return and Guarantee Policies
Customize the Order Confirmation “Thank You” Page
PayPal Order, but No Payment
Confirming PayPal Orders (ebooks)
Minimum Orders
Refund an Order
Export Orders
View Orders
Order Email Notification
Cart Error – Empty Shopping Cart
Using the Shopping Cart by Itself
Getting a Merchant Account – Millenium Bankcard
Customer Accounts – Express Checkout
What are Merchant Accounts, Payment Gateways and PayPal?
An Introduction to the Shopping Cart

Page Types

81

What is a Web Page?
What is a View Cart Page?
Create and Edit a Redirect
What is a Redirect Page?
Sort, Edit, and Delete Quotes
Add a Quote
What is a Quotes Page?
Sort, Edit, and Delete Press Releases
Add a Press Release
What is a Press Releases Page?
Poll Display Options
Edit and Delete Polls
View Poll Results
Add a Poll
What is a Polls Page?
Sorting, Editing, and Deleting Photo Album Images
Add New Images to a Photo Album
What is a Photo Album Page?
Manage Newsletters
HTML Code in Newsletters
Put Links in a Newsletter
Export Subscriber Email Addresses
Newsletter Subscriber Management
Newsletter Subscription Sign Up
What is a Newsletters Page?
How do I upload or add multimedia Files (videos, music, etc.)?
What is a Multimedia Page?
Message Board Spam Management
Manage Message Board Moderators
Manage Message Board Members
Message Board Member and Guest Access
Post, Edit, Delete, and Lock a Message Board Message
Post, Edit, Delete, and Lock a Message Board Topic
What is a Message Board Page?
Sort, Edit, and Delete Map Locations
Add a Map Location
What is a Maps Page?
Sort, Edit, and Delete Links and Headings
Add Headings for Link Lists
Add Links to Links Page
What is a Links Page?
What is an Hours of Operation Page?
Guest Book Spam Management
Guest Book Error – Redirecting
Posting, Editing, and Deleting Guest Book Comments
What is a Guest Book Page?
Edit Feedback Form Thank You Page
View, Export, and Delete Feedback Form Submissions
Sort, Edit, and Delete Form Fields
Set Up a Feedback Form
What is a Feedback Form Page?
Choose FAQ Layout
Sort, Edit, and Delete Questions and Headings
Add a Question or Heading
What is a FAQ Page?
How Customers Access Downloadable Products
What is a Downloads Page?
Sort, Edit, and Delete Coupons
Add a Coupon
What is a Coupons Page?
Sort, Edit, and Delete Contacts
Add a Contact
What is a Contacts Page?
Catalog Settings
Catalog Filters
Sort, Edit, and Delete Products
Add Products
What is a Catalog Page?
Managing Calendar Events
Adding a Calendar Event
Set Up a Blog
Autoresponder Error – Sending from Hotmail
Export Autoresponder Subscribers
View & Delete Autoresponse Subscribers
Delete Autoresponse Email
Add and Edit Autoresponse Emails
What is an Autoresponder Page?
Article Display Options
Sorting, Editing, and Deleting Articles
Adding an Article
What is an Articles Page?

Domain Names

12

Fixing mixed content errors
My website is not secure
Guide to HTTPS
Choose a Domain Name
Get a New Domain Name
How to find Your Registrar Information
Multiple Domain Names
Setting Up Your Domain Name With Your Site
Keep Your Domain
Domain Error – Page URL Won’t Work
Changing Your Free Subdomain Name
Create or Change Your Page URL

Email

28

Send and Recieve Email in Windows Live Mail 2011
Send and Receive email with Webmail
Send and Receive Email in Vista Mail
Send and Receive Email in Thunderbird 2.x
Send and Receive Email in Outlook 2019 or Newer
Send and Receive Email in Outlook 2010
Send and Receive Email in Outlook Express
Send and Receive Email in Outlook 2007
Send and Receive Email in Outlook 2002, 2003, XP
Send and Receive Email in Netscape 7.x
Send and Receive Email in Mac OS X Mail (10.5 Leopard and higher)
Send and Receive Email in Mac OS X Mail (10.4 Tiger)
Send and Receive Email on iPhone / iPod Touch / iPad
Send and Receive Email in Entourage
Send and Receive Email on Blackberry Device
Send and Recieve Email in Windows 10 Mail
Send and Receive Email in Android Mail
Send and Receive mail on Nexus One
Email Not Being Delivered
Email Error – Not Receiving – AOL
Email Errors – Common Reasons for Email Problems
Unable to Send Email – Port 25 Blocked
Email is Already Set Up With Domain Registrar
Email Space, Restrictions, and Server Ports
Upgrade to or Add More Email Accounts
Create or Edit an Email Account
Server IP Addresses
Updating MX Records

Design & Templates

25

Mobile Sites
Enhanced Templates
Revert Design to a Previous Version
Change Template Body Settings (Standard Templates)
Change Menu Buttons & Colors (Standard Templates)
Change Template Header (Standard Templates)
Change Template Background (Standard Templates)
Change Template / Page Width (Standard Templates)
Change Template Alignment (Standard Templates)
Changing Template Border & Margin (Standard Templates)
Changing Menu Location (Standard Templates)
Choosing a New Template
What is a Web Design Template?
Add an Image or Text Below Left-Side Menu
Java Applets
Add Text or Logo to Header (Standard Templates)
Add/Remove the “Powered By” Link
Image Error – Image Not Changing/Showing
Creating a Favicon
Menu Buttons Along Top and Side
RSS Feeds
Subpages and Javascript buttons
Add HTML or JavaScript using the HTML Editor
Change the Color of Links (Standard Templates)
Using Cascading Style Sheets (CSS)

Images & Multimedia

32

Upload a PDF File
Upload a Music File
Upload a Word Document
Upload a PowerPoint Presentation
Upload a ROR File
Upload via FTP
Play Music on a Page
Embed a Video or Flash File
Embed a Game
Embed a YouTube Video
Link to a Multimedia File
Embed a PDF File
Can’t Upload Images
Image Error – Maximum 20 Images (Trial)
Image Error – Click to Change box doesn’t open
Image Error – Why Your Image Won’t Work
Image Error – Fuzzy Images
Insert Credit Card Logos
Prevent Image Copying
Use the PayPal Logo
Create Alternative Text for an Image
Remove the Image Link Blue Border
Link an Image to Another Page
Insert Images with the “Click to Change” Box
Image Properties – Format Images within the Easy Editor
Insert Images Within Text – Easy Editor
Delete Images
Resize Images
Create Image Folders
Upload Your Own Images
Image Uploading Requirements
About the Image Library

Account & Billing

18

Pay by Check
What is the Account Section?
Adding Another Site to Your Account
Billing Error – Expired Credit Card
Accepted Credit Cards
Putting Your Site ‘On Hold’
Copying or Replicating Your Site
Billing Error – AVS
Cancellation and the Money-Back Guarantee
The “Get a Free Website” Referral Program
Upgrading Your Account
View Your Invoices
Changing Your Billing/Credit Card Settings
Adding and Deleting Users
What is the Manage Users Feature?
Changing Your Email Preferences
Changing Your Password
Changing Your Account Email

Getting Traffic

9

Submit Your Sitemap to Yahoo and Bing
Insert Page Title Tags on Your Site
Submit Your Site to Search Engines for Free
Google Sitemaps
What are Meta Tags?
Insert Page Title, Meta & Head Tags on Your Site
Keywords: What They Are and How To Use Them
Insert Visitor Counter Tracking Code
How do I add a Facebook logo that links to my Facebook page?

Terms of Service

6

Adult Content
Copyright
Fraud
Limited Licence
Spam
Uptime

Technical & System Information

16

Accessibility & ADA Compliance
Blackberry Browser Configuration
Enable JavaScript
Limitations of a Trial Site
Check the Amount of Space Used
Using a Mac
Recommended Browsers
Website Looks Different In Different Browsers
Clear / Delete Browser Cache
Clear / Delete Browser Cookies
Disable “Do you want to alow this web page to access your clipboard?”
Reliability & Hosting
Enable Browser Cookies
Why Changes are made to the System
Starfield SSL
Unsupported Code Types

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Help Docs
Getting Started

Getting Started

How to Login and Logout
Trouble Logging In
Account Lockout
My Pages